India’s Ministry of Electronics and IT leads project to provide free COVID-19 virtual care services

Another initiative to provide free virtual home care to COVID-19 patients was launched in India last week.

India’s Ministry of Electronics and Information Technology (MeitY) has partnered with New York-listed technology company Avaya and other groups to launch MedicSetu, a non-profit initiative providing consultations health care to patients in home quarantine.


According to a press release, MedicSetu aims to increase patient access to health services while “alleviating the burden of strained resources in health facilities.” India is still grappling with a second crushing wave of COVID-19 infections which has taken its case count to over 28 million with around 326,000 deaths as of the end of May, according to data from the Johns Hopkins Coronavirus Resource Center .

Launched nationwide, the project uses a platform powered by Avaya Spaces’ workflow collaboration solution to directly connect patients to physicians in private virtual rooms. The platform is created by Avaya and IT solutions provider I-Novate in collaboration with MySenior Doctors, an app that offers specialist consultations.

“It is an amalgamation of both the provision of an easy-to-use virtual communication platform between patients and physicians, and the reduction of the load on an already overloaded healthcare infrastructure. “Said Anish Kumar, director and co-founder of I-Novate, describing MedicSetu.

Volunteer physicians from non-governmental organizations, including Rotary International and the Arogya Foundation of India, joined the platform. According to Avaya, more than 1,000 physicians have provided free services through MedicSetu.

“The number of COVID-19 cases in India has increased dramatically in recent weeks, straining our current healthcare infrastructure. But we are lucky and honored that so many NGOs and medical groups have stepped forward to help, “Kunaal Prasad, COO of the MeitY national translation mission, said.

“Right now, the focus is totally on COVID-19 patients who are hospitalized. [B]But those at home in quarantine need the same attention, ”Rotary International director Rtn also said.


A number of public-private initiatives have recently been launched in India to help curb the increase in COVID-19 cases.

Haryana State and Deloitte have teamed up to launch Sanjeevani Pariyojana, or The Life Project, which provides virtual home care services to patients with mild to moderate symptoms of the disease.

Volunteer doctors in the United States have used the eGlobalDoctors platform to offer free teleconsultations to get patients with mild COVID-19 away from emergency rooms.

Also last week, Lytus Technologies, a platform service provider, launched its telemedicine business in India, along with a network of local health centers.


“This is a purely non-commercial project, driven by the spirit of cooperation and the contribution of doctors, NGOs, federations, volunteers and others, and we thank them for their proactive support to help us control the situation, ”Prasad said.

“Since the onset of the pandemic, our Avaya team has gone above and beyond to protect the health and safety of others, while supporting organizations and customers around the world in their ability to respond. And once again, we have been touched by the incredible work that our team has invested in this initiative and by their willingness to use our technology for good in the face of important societal challenges ”, also said Vishal Agrawal, Managing Director of ‘Avaya India.

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